About Us

Privacy Policy

Daikin Applied UK Ltd. ("DAPUK") operates several websites including www.daikinapplied.uk. It is DAPUK's policy to respect your privacy regarding any information we may collect while operating our websites.

Please read our privacy policy below for more details or email us GDPRTeam@daikinapplied.uk


This website privacy policy describes how Daikin Applied (UK) Ltd protects and makes use of the information you give the company when you use this website.

Daikin Applied (UK) Ltd is committed to protecting the privacy of our users and customers. This privacy policy ("Privacy Policy") is intended to inform you on how we gather, define, and utilise Personal Data (as defined below).

This policy is updated from time to time. The latest version is published on this page. This website privacy policy was updated on: 1st May 2018

If you have any questions about this policy,  please contact the GDPR Compliance Team via the contacts page on the website or write to: Bassington Lane, Cramlington, Northumberland, NE23 8AF

This Privacy Policy applies to data collected by us, or provided by you, over our Website (including the mobile optimised version of the website accessible from your portable hand-held device), or in any other way (such as over the telephone). It is intended to assist you in making informed decisions when using our Website, products, and services.

  1. For purposes of this Privacy Policy “Personal Data” shall be defined as any data relating to an identified or identifiable natural person, i.e. a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  2. All Personal Data shall be collected, held and used in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Data Protection Act (UK), as amended from time to time, and any other legislation relating to the protection of Personal Data.
  3. Daikin Applied (UK) Ltd is the Controller of your Personal Data for the purposes of the GDPR. Our Global Data Controller is Daikin Industries Ltd, and the Global Data Protection Officer can be contacted by writing to:-

Global Data Protection Officer

Daikin Industries Ltd

Umeda Center Building 2-4-12

Nakazaki-Nishi, Kita-Ku

Osaka, 530-8323


What data do we collect from you?

  1. When visiting our Website – www.daikinapplied.uk  (including the mobile optimised version of the website accessible from your portable hand-held device) you may provide us with Personal Data, such as name, postcode, email address and mobile phone number, in a number of ways, including:-
    1. By registering as a registered user, in which case you would provide us your name, postcode, and email address;
    2. By subscribing to receive updates or offers from us;
    3. By corresponding with us by email, in which case we may retain the content of your email together with your email address and our responses;
    4. By subscribing to our online services, in which case you would provide us with preferences and areas of interest;
    5. By using our website.
  2. We may also collect data about your computer, including your IP address, operating system, browser type, and the geographical location for system administration purposes.

 How we process Personal Data

  1. Personal Data is processed strictly in accordance with GDPR and Schedule 2 of Data Protection Act. In most circumstances Personal Data is processed based on consent by the data subject to do so, however we may also process Personal Data:-
    1. Where processing is necessary for a performance of contract to which the data subject is a party to or for the taking of steps to enter into such contract;
    2. Where processing is necessary for compliance with any legal obligation Daikin Applied (UK) Ltd is subject to;
    3. Where processing is necessary in order to protect the vital interest of the data subject;
    4. Where processing is necessary for the purposes of legitimate interests pursued by the data controller or by the third party or parties to whom the data are disclosed, except where the processing is unwarranted in any particular case by reason of prejudice to the rights and freedoms or legitimate interests of the data subject;
    5. Where processing is necessary for any other reason set out in Data Protection Act section 4(3) Schedule 2 and 3.

How we use your data

  1. We will hold, use and disclose your Personal Data for legitimate business purposes only. We may use Personal Data:-
    1. For our own internal records;
    2. To improve the products and services we provide;
    3. To keep you up to date about important changes to our business;
    4. To send you promotional emails about products, services, offers and other things we think might be relevant to you;
    5. To advise you of news and industry updates, events, promotions and competitions, and other information;
    6. To apply profiling technology, analysing our customers’ engagement with our direct marketing communications, activity and interests to send you content that is relevant to you;
    7. To contact you in response to a specific enquiry
    8. To customise the website for you
    9. To contact you via email, telephone or mail for market research reasons
    10. To provide further services to you by sharing your data with other companies within our group of companies, as well as trusted third parties;
    11. To release data to regulatory or law enforcement agencies where we are required or permitted to do so;
    12. For recruitment purposes.

How we share your data

  1. We may share your data with trusted third parties in following circumstances:-
    1. Daikin Group Companies: Your Personal Data may be shared with our group companies. Where Personal Data is transferred outside the EU such transfer is done in compliance with laws and regulations applicable to such international transfer;
    2. Trusted third parties: We may share your Personal Data with third parties, such as IT infrastructure providers, where this is necessary for the purpose of providing a service to you.
    3. Regulatory and law enforcement agencies: Should we receive a request from a regulatory body or law enforcement agency requesting disclosure of data collected and/or stored by us, where permitted by the GDPR and other application laws, we may disclose your Personal Data.
    4. New business owners: Should Daikin Applied (UK) Ltd merge with or be acquired by a third party, we will share your Personal Data with the new owners of the company and their professional advisors.

How long do we hold your data?

We will only retain your Personal Data for as long as is necessary for the purpose(s) for which the data was collected. We will review the purpose for which the Personal Data is collected for to determine how long we will need to keep it, and securely delete your information when it is no longer needed for this purpose. Any information that goes out of date will be updated, achieved or securely deleted.

Your rights relating to your Personal Data

  1. You have certain rights in relation to Personal Data we hold about you. Details of these rights and how to exercise them are set out below.
    1. Right of Access. You have the right at any time to ask us for a copy of the Personal Data we hold of you, and to confirm the nature of such data and how it is used. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your Personal Data, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
    2. Right of Correction or Completion. Where data we hold about you is inaccurate, or is out of date, or incomplete, you have a right to have the data amended, updated and/or corrected.
    3. Right of Erasure. In certain circumstances, you have the right to request the data we hold about you is erased. For example, where the data is no longer necessary for the purpose(s) for which, it was collected or processed, or our processing of Personal Data is based on your consent, and there are no other legal grounds on which we may process the data.
    4. Right to Object to or Restrict Processing. In certain circumstances, you have the right to object to our processing of your Personal Data. For example, you may restrict us from processing your Personal Data for the duration of us verifying data held of you in a situation where you have challenged the accuracy of such data.
  2. You can exercise any of the above rights, free of charge, by following the correct request procedure and contacting us at the address or email address set out above. Your identity will need to be verified before we can act on your request.

Procedures on requests detailed in 9 a, b and c is described here.

Procedures on requests detailed in 9 d are described here.

Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request.

Security measures to protect Personal Data

  1. Daikin Applied (UK) Ltd has a management system and implements appropriate security measures to maintain integrity and security and prevent unauthorised access, loss, manipulation or leaks etc. of Personal Data. Furthermore, where the processing of Personal Data is subcontracted, we make efforts to protect such Personal Data by selecting subcontractors who handle Personal Data appropriately and by prescribing the necessary measures to the subcontractor for the appropriate data management.
  2. Your data is stored on secure servers in the European Economic Area (EEA). Consent
  3. To the extent that we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time. You can do this by unsubscribing via the link provided in any direct marketing communication, or contacting us at the address or email address set out above.


  1. A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
  2. Similar to other commercial websites, our Website uses a technology called "cookies" and web server logs to collect data about how our Website is used.
  3. Data gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.

We may use cookies to:

  1. Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions
  2. Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site
  3. Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content
  4. Store information about your preferences. The website can then present you with information you will find more relevant and interesting
  5. To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously
  6. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us

Controlling cookies

You can use your web browser's cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the daikinapplied.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site's data protection and privacy policies fully.

Changes to our Privacy Policy

We reserve the right to amend and/or to change this Privacy Policy at any time on our discretion. Changes will be notified to you by email, where we hold your email address.

For further information email GDPRTeam@daikinapplied.uk or

call us on 0345 565 2700