How we use Salesforce to benefit our customers

All of our services and solutions are handled in Salesforce. This gives us a real 360° view our client’s history.  We can easily access all of your site specific requirements, specialised skills and service level agreements. We can even see which of our qualified engineers have attended your site. This full visibility ensures that new maintenance contracts and renewals are tailor made. This means that our clients receive the very best solution every time. These versatile and mobile tools have streamlined our procedures. This ensures our sales team can spend more time meeting your specific needs.

Our clients benefit from:

• The very best tailor made solutions
• Real time notifications to inform of their engineers progress
• On-the-spot service reports, created using tablets by our engineers whilst on-site. Clients receive their reports instantaneously; detailing what work has been undertaken, and what work may be required.

Read more about how Daikin Applied are taking customer service to the next level with Salesforce here.