UK Retailer’s Journey to Sustainable HVAC with Daikin Cloud Plus

Smart, Sustainable HVAC: A UK retail giant transforms 550+ stores with Daikin Cloud Plus for centralised control, energy savings, and carbon cuts.
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Client: Confidential (Leading UK Retailer with 550+ Stores Nationwide)
Application: Retail Store Heating & Cooling Upgrade
Location: United Kingdom
Installation Date: Ongoing Rollout Since 2020

Introduction

Faced with ambitious sustainability targets and a need for greater operational control, a major UK retail chain turned to Daikin to transform its HVAC strategy. The retailer sought not just energy-efficient systems, but a smarter, centralised way to manage performance across its vast estate. The solution? Daikin Cloud Plus — a powerful platform delivering real-time monitoring, predictive maintenance, and centralised control for scalable energy savings and carbon reduction.

Customer Requirements

  • Reduce carbon emissions from inefficient, gas-fired heating systems
  • Centralise HVAC control and performance monitoring across 550+ stores
  • Gain real-time insights into system performance and energy usage
  • Optimise energy consumption and reduce operational costs
  • Support ESG reporting and carbon accounting with accurate data

Daikin Applied Solution

  • Deployment of energy-efficient Daikin VRV systems for heating and cooling
  • Integration of Daikin Cloud Plus platform, providing:
    • Real-time system monitoring and performance data
    • Remote control of HVAC schedules and settings from headquarters
    • Predictive maintenance alerts to reduce downtime and service costs
    • Data collection for ESG reporting and carbon footprint analysis

Challenges and Expertise

Rolling out a standardised HVAC solution across hundreds of retail locations required precision, scalability, and minimal disruption to daily operations. Daikin's project team provided expert system design, seamless integration with existing infrastructure, and ensured the Cloud Plus platform delivered actionable insights from day one.

About Daikin Cloud Plus

Daikin Cloud Plus is a centralised, cloud-based platform that transforms the way businesses manage HVAC performance. With real-time access to data and remote control capabilities, it empowers organisations to improve efficiency, reduce costs, and support sustainability goals.

Key Features:

  • Real-time monitoring and system performance insights
  • Remote scheduling, control, and fault notifications
  • Predictive maintenance tools to minimise breakdowns
  • Secure data to support ESG reporting and carbon footprint analysis

Outcome

Following a successful pilot at three stores in 2020, the retailer has steadily expanded the rollout, with a target to connect all 550+ stores by 2025. Early results show reduced energy consumption, fewer system failures, and enhanced visibility for the retailer’s facilities team. With Daikin Cloud Plus, the retailer now operates a smart, connected HVAC network aligned with its long-term decarbonisation and operational efficiency objectives.