Technical Engineer

@ our Dartford office

Company Overview

Daikin Applied (UK) Ltd, (formerly McQuay UK Ltd) is the market leader in energy efficient AHU and chiller products and servicing.

Daikin Applied (UK) Ltd manufactures and supplies world leading applied products for the HVAC community including a comprehensive range of chillers, AHU systems, fan coils and an after sales service of full life cycle care, providing our clients with a total solution.

Summary

To support the sales and aftersales team with technical questions and faults, this will include working with our factories and clients to ensure everyone gets the best possible service that we can offer.

Essential Functions & Duties

The responsibilities will include but not be limited to:

  • Works closely with the Technical Team, to maintain close contact with the sales and aftersales business market.

  • To be flexible in your approach to work scheduling to ensure customer satisfaction is guaranteed.

  • You will be expected to work in a team environment to exceed customer expectations and in doing this provide expert technical support to customers and colleagues when required.

  • Will be required to work alone on own initiative so exceptional health and safety standards will be required. H+S training and equipment will be provided.

  • Work to tight time scales and within budget.

  • To assist in the development of our existing client base through exceptional standards of professionalism and service delivery.

  • To assist in the office to develop a support role with calls coming in from clients and engineers.

  • Adheres to Company policy for Quality Assured service standards

  • Adheres to Company policy for Health & Safety standards

  • Perform other related duties as assigned or requested.

Key Responsibilities

Training

Develop training plans and materials for commercial and service teams on both new and existing products. This is to be in cooperation with commercial product training delivery where needed. External trainer role either through CPD delivery or college / university young engineer engagement. Deliver client base training in a classroom and site plant areas.

Technical Support

Support across products for commercial, projects, warranty and service teams, this will include general technical queries and client meetings both pre and post sales.

Commercial Support

Support across products for commercial team, including special execution pricing and quotation support as required.

DOS

Monitor DOS with DOS team on a daily approach and flag any issues with service, warranty or the client.

Data Centre

Support chiller side data technical solutions including product development path and key tender assistance through to client sign off.

Pre-Design Enhancement

Assist with market research and marketing to enable robust product development drives. Liaise between sales, service and factory for product improvements. This will be focused on new unit design in trying to shape factory engineering for future product development to ensure warranty / in-field issues are reduced.

Skills / Competencies

  • Excellent communication

  • Time management

  • A great communicator; strong planning and organisational skills; ability to work to tight deadlines; managing conflicting priorities Strong written and verbal communication skills

  • Project management skills; strong planning and organisational skills; ability to work to tight deadlines and manage conflicting priorities

  • Strong written and verbal communication skills

  • MS Office, including word, Excel, PowerPoint and Outlook

Qualifications / Experience

  • Mechanical Engineering Degree level qualification preferred (but not essential)

  • Experience within the HVAC or a similar service industry in a management position

  • Business administration and management qualification – level 3 upwards

Additional Information

In this role you will be expected to travel both in the UK and overseas when requested. You should also hold a valid driving licence if possible.

How to Apply

If you feel you or you know someone who has the above qualifications and abilities and would like the opportunity to join Daikin Applied (UK) Ltd, applications with full C.V. should be submitted to the HR department before Friday 16th January 2026.

Applications in writing to:
Human Resources Department
📧 Human.Resources@daikinapplied.uk

Daikin Applied (UK) Ltd
Bassington Lane
Cramlington
Northumberland
NE23 8AF

Daikin Applied (UK) are an Equal Opportunity employer and are committed to providing equality of opportunity in all areas of dealing with staff, whether in recruitment and selection, promotion or training and development.